FAQ

Where is the store based?

We are based in the UK. 

Do you ship internationally?

As of March 2020, we will no longer ship internationally due to postal restrictions. 

When will I receive my order?

Orders will be posted within 3-5 working days approx. However, please refer to our shipping page for more details.

Returns/Exchanges/Cancellations

All orders are final - we do not accept returns or exchanges. We do accept order cancellations but only if the order has not been shipped. You can only cancel your order if the item has not been shipped and notifying Sweetie Kawaii within the 24 hours of placing the ordering. If your order has been shipped you cannot cancel your order. If you have a problem with your order please contact us and we will do our best to resolve it.

When is your next convention, event or festival?

We are constantly trying to update our events calendar but please refer to our Sweetie Kawaii Events. Follow us on social media for more updates!

What snacks and candies are vegetarian or vegan friendly?

We have marked which candies and snacks are vegetarian or vegan with a symbol stating if it is suitable for vegans or vegetarians. We have also added a Vegetarian & Vegan Candy & Snack section in our store to make it easier! 

I have a question about a product?

Please do not hesitate to contact us about any questions you may have concerning any products in our shop.