Frequently Asked Questions

Where is the store based?

    We are based in the Wales, UK.


    When will I receive my order?

    Orders will be dispatched within 3 working days approx. However, please refer to our shipping page for more details. Please note, due to COVID-19 please be aware that your order may take longer to get to you due to postal delays. 


    What is flat rate shipping?

    Flat rate shipping just means no matter what weight or size your parcel is you only pay a set price which saves you money! This includes our international shipping! For more information, please visit our shipping information page.


    What delivery method do you use?

    We use Royal Mail for most orders but if your order is substantial in weight we may use a courier service such as Parcelforce.


    How do you package your orders?

    Your orders will always come in a cardboard box with our logo! We will always place a packing slip inside your order but please do not worry if it is a gift the packing slip never says the price of the items and only mentions the contents of the order. For anything fragile such as figures, glass bottles and anything else we deem delicate these will always be wrapped in bubble wrap and if we think it may be necessary maybe some padding such as more bubble wrap, air sacks or paper. We will also stick labels with the word 'Fragile' on the package, if necessary.


    I am an influencer/content creator/blogger etc. and I love your store! I would like to collaborate/do a partnership/sponsorship/support your company simply send me <list of specific items/free items> to me and I will review them, do a blog post, do a video on them etc...

    We do not do any form of collaboration, partnership or sponsorship unless it is with an official and or licensed organisation, company or registered individual. The best way to show support for any business is purchase from the store itself. There are other ways to show support without costing you a penny such as like, comment, share and following us on social media, recommend us to your family and friends, write a positive review or maybe even send us a personal message that would put a smile on our faces!


    When is your next convention, event or festival?

    We are constantly trying to update our events calendar but please refer to our Sweetie Kawaii Events. Follow us on social media for more updates!


    What snacks and candies are vegetarian or vegan friendly?

    We have marked which candies and snacks are vegetarian or vegan with a symbol stating if it is suitable for vegans or vegetarians. We have also added a Vegetarian & Vegan candy & snack section in our store to make it easier!


    What products are halal friendly?

    Any product in our store that is halal certified will be marked with 'حلال Halal Certified' in the product description. Unfortunately, please be aware that many of our Japanese and Asian candies and snacks that are marked as vegetarian or vegan does not guarantee that this is completely halal because most products from Asia does not come with an official halal certification unless it specifically says so on the product. Only products with the 'حلال Halal Certified' in the product description are halal friendly.


    Customs and Duties
    UK customers: We ship from the UK so our UK customers don't have to pay import taxes or handling fees!

    Non-UK customers: Shipments may incur customs fees, depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. Buyers are responsible for any customs and import taxes that may apply. These duties are paid to appropriate customs agency by the end customer in each country. We are not responsible for any delays due to customs.



    All orders are final - we do not accept returns or exchanges. We do accept order cancellations but only if the order has not been shipped. You can only cancel your order if the item has not been dispatched and notifying Sweetie Kawaii within the 12 hours of placing the order. If your order has been dispatched you cannot cancel your order. If you have a problem with your order please contact us and we will do our best to resolve it.


    My question was not answered here.

    Please use our contact us page to send us any questions you may have.