We appreciate you taking the time to visit our shop today! If you have any questions about our products, please feel free to contact us.

Please read our FAQ before contacting us as your question may already be answered there! If you have already read through our FAQ and still can't find the answer to your question, please contact us using the information below.


Where is the store based?

We are an online kawaii shop based in South Wales, UK. Sometimes you can even meet us in real life at various conventions throughout the year!

Do you ship internationally?

Yes, we do! We currently only ship to selected countries.

We ship to: United Kingdom (of course!), the Channel Islands & Isle of Man, Austria, Belgium, Canada, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Puerto Rico, Spain, Switzerland, United States and United Arab Emirates (PO Box Address Only).

If you do not see your country on the list please contact us and we will see what we can do!

When will I receive my order?

Most orders will be dispatched within 3 working days. This does not include weekends and UK public holidays. On occasion, we may attend events and conventions which may extend our response time. However, we will inform you accordingly. Please refer to our shipping page for more information.

What delivery method do you use?

We use Royal Mail Tracked 24™ and 48™ for most orders. International orders will use Royal Mail International services.

How do you package your orders?

We always package your orders in either a cardboard box with our logo or a padded mailer if it's a smaller item. To ensure safe delivery, we take extra care with fragile items such as glass bottles or figures. These delicate items will be wrapped in bubble wrap and may include additional padding such as air sacks or paper if required. We will also label the package as 'Fragile' if necessary.


Please note that all orders are considered final and we do not accept any returns or exchanges. However, if you need to cancel your order, you can do so only before the item is shipped. To request a cancellation, please notify us within 12 hours of placing your order. Once your order has been shipped, it cannot be cancelled. If you have a problem with your order please contact us and we will do our best to resolve it. For more information on our policy please see here.

My question was not answered here.

Please use our contact information below to send us any questions you may have.

Contact Us

Please fill out the form below and we will be back in touch as soon as possible. On occasion, we may attend events and conventions which may extend our response time. However, we will inform you accordingly on our website and socials.

Write to Us

If your concern is not urgent, feel free to send us a real-life letter!

PO Box 197


SA11 9EJ

United Kingdom