We are an online kawaii shop based in South Wales, UK. Sometimes you can even meet us in real life at various conventions throughout the year!

Yes, we do! We currently only ship to selected countries.

We ship to: United Kingdom (of course!), the Channel Islands & Isle of Man, Austria, Belgium, Canada, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Switzerland, United States and United Arab Emirates (PO Box Address Only).

If you do not see your country on the list please contact us and we will see what we can do!

Most orders will be dispatched within 3 working days. This does not include weekends and UK public holidays. On occasion, we may attend events and conventions which may extend our response time. However, we will inform you accordingly. Please refer to our shipping page for more information.

We use Royal Mail Tracked 24™ and 48™ for most orders. International orders will use Royal Mail International services.

We always package your orders in either a cardboard box with our logo or a padded mailer if it's a smaller item. To ensure safe delivery, we take extra care with fragile items such as glass bottles or figures. These delicate items will be wrapped in bubble wrap and may include additional padding such as air sacks or paper if required. We will also label the package as 'Fragile' if necessary.

Please note that all orders are considered final and we do not accept any returns or exchanges. However, if you need to cancel your order, you can do so only before the item is shipped. To request a cancellation, please notify us within 12 hours of placing your order. Once your order has been shipped, it cannot be cancelled. If you have a problem with your order please contact us and we will do our best to resolve it. For more information on our policy please see here.

Please use our contact information below to send us any questions you may have.