Shipping

COVID-19 NOTICE

Hi everyone,

We are still sending out orders! You can still get hold of lots of kawaii goods straight to your door! 

Please note there may be delays for your order to be shipped but we are doing our best. Thank you for your understanding. 

Stay safe! Thank you for your continued support!  

Flat Rate Shipping:

We do flat rate shipping to make life easier. But what is flat rate shipping? Flat rate shipping is a set price for shipping regardless of weight and size of your order.

Below are some of our flat rate shipping prices:

UK

  • Flat Rate Standard Shipping - £3.99 (under £20)

  • Flat Rate Express Shipping - £5.80

  • FREE SHIPPING (2nd Class) - On orders over £30!

  • If you would like a quicker delivery and your order is over £30 you can upgrade to UK Express Shipping for only £5!

Europe
  • Flat Rate Standard Shipping - £9.99 (under £20)

  • Flat Rate Express Shipping - £14.99

Rest of the World

  • Flat Rate Standard Shipping - £17.43 (under £20)

  • Flat Rate Express Shipping - £19.99

      When will my order be shipped?

      Orders will be posted within 3-5 working days approx.*

      Estimated Delivery Times

      UK: Can take up to 2-3 business days*

      Europe: Can take up to 5-7 business days*

      Rest of the World: Can take up to 5-7 business days*

      *This may be longer during events, conventions, bank holidays and holidays.

      *Due to COVID-19, the Royal Mail has announced that there will be limited services for postal deliveries this may cause additional delays in shipping and receiving your order. We are doing our best and thank you for your understanding.

      Estimated Shipping Times - UK Customers:

      Items will usually be shipped using Royal Mail but if your parcel is substantial in weight we may use a courier service.

      With any type of shipping, there is no guarantee whether your order might get lost or missing during transit. We can send you a copy of the postage receipt as proof of delivery upon request.

      It is very rare that a parcel ever goes missing. Please allow up to 10 working days (excluding weekends) for delivery - this is the timescale the carrier allows before the item is considered lost. If 10 working days has passed, please contact us and we will make a claim on your behalf. 

      In addition, please make sure your address is correct as we do not give a refund for an incorrect address.

      Estimated Shipping Times - Non-UK Customers:

      Items will be shipping using Royal Mail (Air Mail).

      With any type of shipping, there is no guarantee whether your order might get lost or missing during transit. We can send you a copy of the postage receipt as a proof delivery upon request.

      It is very rare that a parcel ever goes missing. Please allow up to 25 working days (excluding weekends) for delivery (as sometimes items get held in customs) - this is the timescale the carrier allows before the item is considered lost. If 25 working days has passed, please contact us and we will make a claim on your behalf. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.

      In addition, please make sure your address is correct as we do not give a refund for an incorrect address.