Sylvanian Families Splashy Otter Family

Shipping information:

Please ensure that all your addresses and contact information are correct. We cannot be held responsible for any incorrect information.

Most orders will be dispatched within 3 working days. This does not include weekends and UK public holidays. On occasion, we may attend events and conventions which may extend our response time. However, we will inform you accordingly.

Worldwide shipping is available. Prices depend on the weight and size of the order. Please note, that orders may be split into multiple packages due to size and weight restrictions.

Please note that Royal Mail delivery services usually arrive within the times stated but are not guaranteed.

Royal Mail Tracked 48™ and 24™ includes full tracking. Europe and International orders also include tracking. Once your order is dispatched, you will receive an email with your tracking number. Please be aware that it may take up to 24 hours for the tracking number to update. Please note, that sometimes your email may be delivered to your junk folder.

Customs and Duties

UK customers: We ship from the UK so our UK customers don't have to pay import taxes or handling fees! 

Non-UK customers: Buyers are responsible for any customs and import taxes that may apply. We recommend that you check your country's rates and limits with your local customs office before placing your order. We are also not responsible for any delays due to customs.